Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Richard Casino Australia, we believe that online gaming should be an enjoyable form of entertainment only. Casino games are designed with a house edge, meaning the odds always favour the casino in the long term. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn money or solve financial problems.

Gambling should be fun, exciting, and within your means—not a source of stress or financial hardship.

Age Verification

In Australia, you must be 18 years of age or older to participate in online gambling. It is illegal for anyone under 18 to gamble online. We strictly enforce age verification on all accounts and reserve the right to request proof of identity at any time.

If you are under 18, please do not register an account or attempt to place bets.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help immediately:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Gambling Activity: Keeping your gambling secret from family, friends, or partners
• Increasing Stakes: Needing to bet larger amounts to feel the same excitement
• Neglecting Responsibilities: Gambling instead of paying bills, working, or caring for family
• Loss of Control: Being unable to stop gambling or stick to set limits
• Financial Strain: Borrowing money to gamble or experiencing financial difficulties
• Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
• Unsuccessful Quit Attempts: Repeatedly trying and failing to reduce or stop gambling
• Preoccupation: Constantly thinking about gambling, planning the next session, or reliving past sessions
• Escape Mechanism: Using gambling to cope with stress, anxiety, depression, or other negative emotions

Self-Help Tools & Responsible Gaming Features

Richard Casino Australia provides tools to help you gamble responsibly and maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you're willing to accept within a time period
• Betting Limits: Control the maximum stake per bet
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
• Session Time Limits: Set automatic session time-outs to encourage breaks
• Self-Exclusion: Exclude yourself from your account for a period you choose (temporary or permanent)
• Account Closure: Permanently close your account if you wish to stop gambling

To access these tools, log into your account or contact our customer support team.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, please reach out to one of these professional organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free and confidential counselling, information, and support for problem gambling
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Emotional support and crisis counselling
• Beyond Blue
  Phone: 1300 224 636
  Support for depression, anxiety, and mental health

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Counselling, support, and information for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Evidence-based research and resources on responsible gambling
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
  Information, referral, and support services

If You Need Help, Take Action Today

Problem gambling is a serious issue, but help is available and recovery is possible. If you or someone close to you is struggling with gambling:

• Reach out: Contact one of the support organisations listed above
• Use self-exclusion: Take advantage of deposit limits, loss limits, or self-exclusion features
• Talk to someone: Speak with a trusted friend, family member, or counsellor
• Seek professional help: A counsellor or therapist experienced in gambling issues can provide valuable support

You are not alone, and help is just a phone call or click away.

Richard Casino Australia is committed to promoting responsible gambling and the wellbeing of our players. This information is provided for guidance purposes. If you have concerns about your gambling, please seek help from the organisations listed above.